Arranging viewings if your property is on the market for sale
If your property is on the market for sale your estate agent should contact the SmartHost support team at support@smarthost.co.uk to liaise regarding all upcoming viewings.
An estate agent should let the SmartHost team know about any upcoming viewings via email at least 48 hours in advance. Please note, viewings can only be arranged for the dates that are not blocked by reservations and the agent MUST check the calendar again on the day of the viewing to make sure that the property is not occupied. If there is a reservation, we will contact the guest and ask for their permission. However, if they do not agree the agent will need to choose a different date. Alternatively, we can block the date for viewing. Please note that this might affect the occupancy rate.
We will share Calendly with your agent so that they can see all available dates in their Google Calendar.
If your agent requires us to provide access to the property, the viewing can only be carried out when a cleaning session is in progress. In this case, they must contact us to confirm the time slot, our cleaning rota is approved after 3 pm on the previous day of a guest departure.
*Add iCal to Google Calendar
- Go to calendar.google.com.
- On the left side go to "Other Calendars" and click on the dropdown.
- Choose "Add by URL".
- Enter the URL of the calendar.
- Click on "Add Calendar" and wait for Google to import all reservations.
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